Terms and conditions
Orders are packed and shipped Monday-Friday only. Most orders are processed and shipped within 5 business days, however, during periods of high demand such as sales and collection releases please allow up to 14 business days for your package to be processed and shipped. For International shipping please allow 7-21 business days. Orders placed on the weekend and holidays are processed on the next business day.
Backorder items are usually processed and shipped in 5-6 weeks.
Shirts: You may return or exchange any unworn, unwashed or defective shirt by mail. Returns must be made within 30 days of the order shipment date to be issued a partial refund to the original form of payment (a $12 restock fee will be deducted from your refund). If there was a mistake with your order on our part, you WILL NOT be charged the restock fee.
Jackets: Non-refundable unless authorized by the owners. This is because most jackets are made-to-order. In some cases, we may offer a store credit (evaluated on a case-by-case basis).
Swim: All swim pieces are final sale/non-refundable. Check sizing chart before purchasing. You may also come to our showroom to try on pieces.
Sale/Promo items: All sale items and purchases made with discount codes are non-refundable.
Pins: All pin orders are non-refundable. If you were sent the wrong pin by mistake on our part, we will correct the order at no additional charge to you. Pins that are included on jackets are not refundable or exchangeable. Promotional or gifted pins are not exchangeable or refundable.
You are responsible for shipping fees for return items or exchanges.
Approved refunds are processed within 7-10 business days.
ABOUT OUR SIZING.
Sizing is specified in each item description.
For unisex sizing: women can order one size smaller for a tighter fit.
All jackets are unisex sizing.
Swim pieces are women and men’s sizing as specified in the item description.
Contact us at firstname.lastname@example.org or email@example.com with any additional questions.
Thank you for your business.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
WHEN YOU PURCHASE SOMETHING FROM OUR STORE, AS PART OF THE BUYING AND SELLING PROCESS, WE COLLECT THE PERSONAL INFORMATION YOU GIVE US SUCH AS YOUR NAME, ADDRESS AND EMAIL ADDRESS.
WHEN YOU BROWSE OUR STORE, WE ALSO AUTOMATICALLY RECEIVE YOUR COMPUTER’S INTERNET PROTOCOL (IP) ADDRESS IN ORDER TO PROVIDE US WITH INFORMATION THAT HELPS US LEARN ABOUT YOUR BROWSER AND OPERATING SYSTEM.
EMAIL MARKETING (IF APPLICABLE): WITH YOUR PERMISSION, WE MAY SEND YOU EMAILS ABOUT OUR STORE, NEW PRODUCTS AND OTHER UPDATES.
SECTION 2 – CONSENT
HOW DO YOU GET MY CONSENT?
WHEN YOU PROVIDE US WITH PERSONAL INFORMATION TO COMPLETE A TRANSACTION, VERIFY YOUR CREDIT CARD, PLACE AN ORDER, ARRANGE FOR A DELIVERY OR RETURN A PURCHASE, WE IMPLY THAT YOU CONSENT TO OUR COLLECTING IT AND USING IT FOR THAT SPECIFIC REASON ONLY.
IF WE ASK FOR YOUR PERSONAL INFORMATION FOR A SECONDARY REASON, LIKE MARKETING, WE WILL EITHER ASK YOU DIRECTLY FOR YOUR EXPRESSED CONSENT, OR PROVIDE YOU WITH AN OPPORTUNITY TO SAY NO.
HOW DO I WITHDRAW MY CONSENT?
IF AFTER YOU OPT-IN, YOU CHANGE YOUR MIND, YOU MAY WITHDRAW YOUR CONSENT FOR US TO CONTACT YOU, FOR THE CONTINUED COLLECTION, USE OR DISCLOSURE OF YOUR INFORMATION, AT ANYTIME, BY CONTACTING US AT INFO@CREATEOUTOFLOVE.COM
SECTION 3 – DISCLOSURE
WE MAY DISCLOSE YOUR PERSONAL INFORMATION IF WE ARE REQUIRED BY LAW TO DO SO OR IF YOU VIOLATE OUR TERMS OF SERVICE.
SECTION 4 – THIRD-PARTY SERVICES
IN GENERAL, THE THIRD-PARTY PROVIDERS USED BY US WILL ONLY COLLECT, USE AND DISCLOSE YOUR INFORMATION TO THE EXTENT NECESSARY TO ALLOW THEM TO PERFORM THE SERVICES THEY PROVIDE TO US.
HOWEVER, CERTAIN THIRD-PARTY SERVICE PROVIDERS, SUCH AS PAYMENT GATEWAYS AND OTHER PAYMENT TRANSACTION PROCESSORS, HAVE THEIR OWN PRIVACY POLICIES IN RESPECT TO THE INFORMATION WE ARE REQUIRED TO PROVIDE TO THEM FOR YOUR PURCHASE-RELATED TRANSACTIONS.
FOR THESE PROVIDERS, WE RECOMMEND THAT YOU READ THEIR PRIVACY POLICIES SO YOU CAN UNDERSTAND THE MANNER IN WHICH YOUR PERSONAL INFORMATION WILL BE HANDLED BY THESE PROVIDERS.
IN PARTICULAR, REMEMBER THAT CERTAIN PROVIDERS MAY BE LOCATED IN OR HAVE FACILITIES THAT ARE LOCATED A DIFFERENT JURISDICTION THAN EITHER YOU OR US. SO IF YOU ELECT TO PROCEED WITH A TRANSACTION THAT INVOLVES THE SERVICES OF A THIRD-PARTY SERVICE PROVIDER, THEN YOUR INFORMATION MAY BECOME SUBJECT TO THE LAWS OF THE JURISDICTION(S) IN WHICH THAT SERVICE PROVIDER OR ITS FACILITIES ARE LOCATED.
AS AN EXAMPLE, IF YOU ARE LOCATED IN CANADA AND YOUR TRANSACTION IS PROCESSED BY A PAYMENT GATEWAY LOCATED IN THE UNITED STATES, THEN YOUR PERSONAL INFORMATION USED IN COMPLETING THAT TRANSACTION MAY BE SUBJECT TO DISCLOSURE UNDER UNITED STATES LEGISLATION, INCLUDING THE PATRIOT ACT.
SECTION 5 – SECURITY
TO PROTECT YOUR PERSONAL INFORMATION, WE TAKE REASONABLE PRECAUTIONS AND FOLLOW INDUSTRY BEST PRACTICES TO MAKE SURE IT IS NOT INAPPROPRIATELY LOST, MISUSED, ACCESSED, DISCLOSED, ALTERED OR DESTROYED.
IF YOU PROVIDE US WITH YOUR CREDIT CARD INFORMATION, THE INFORMATION IS ENCRYPTED USING SECURE SOCKET LAYER TECHNOLOGY (SSL) AND STORED WITH A AES-256 ENCRYPTION. ALTHOUGH NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE, WE FOLLOW ALL PCI-DSS REQUIREMENTS AND IMPLEMENT ADDITIONAL GENERALLY ACCEPTED INDUSTRY STANDARDS.
SECTION 6 – AGE OF CONSENT
BY USING THIS SITE, YOU REPRESENT THAT YOU ARE AT LEAST THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE, OR THAT YOU ARE THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE AND YOU HAVE GIVEN US YOUR CONSENT TO ALLOW ANY OF YOUR MINOR DEPENDENTS TO USE THIS SITE.
IF OUR STORE IS ACQUIRED OR MERGED WITH ANOTHER COMPANY, YOUR INFORMATION MAY BE TRANSFERRED TO THE NEW OWNERS SO THAT WE MAY CONTINUE TO SELL PRODUCTS TO YOU.
QUESTIONS AND CONTACT INFORMATION
IF YOU WOULD LIKE TO: ACCESS, CORRECT, AMEND OR DELETE ANY PERSONAL INFORMATION WE HAVE ABOUT YOU, REGISTER A COMPLAINT, OR SIMPLY WANT MORE INFORMATION CONTACT OUR PRIVACY COMPLIANCE OFFICER AT INFO@CREATEOUTOFLOVE.COM