SHIPPING.

Orders are packed and shipped Monday-Friday only. Most orders are processed and shipped within 5 business days, however, during periods of high demand such as sales and collection releases please allow up to 14 business days for your package to be processed and shipped. For International shipping please allow 7-21 business days. Orders placed on the weekend and holidays are processed on the next business day.

Backorder items are usually processed and shipped in 5-6 weeks.

 

EXCHANGES/REFUNDS.

Shirts: You may return or exchange any unworn, unwashed or defective shirt by mail. Returns must be made within 30 days of the order shipment date to be issued a partial  refund to the original form of payment (a $12 restock fee will be deducted from your refund). If there was a mistake with your order on our part, you WILL NOT be charged the restock fee.

Jackets: Non-refundable unless authorized by the owners. This is because most jackets are made-to-order. In some cases, we may offer a store credit (evaluated on a case-by-case basis).
Swim: All swim pieces are final sale/non-refundable. Check sizing chart before purchasing. You may also come to our showroom to try on pieces.

Sale/Promo items: All sale items and purchases made with discount codes are non-refundable.

Pins: All pin orders are non-refundable. If you were sent the wrong pin by mistake on our part, we will correct the order at no additional charge to you. Pins that are included on jackets are not refundable or exchangeable. Promotional or gifted pins are not exchangeable or refundable.

You are responsible for shipping fees to return items.

Approved refunds are processed within 7-10 business days.

 

ABOUT OUR SIZING.

Sizing is specified in each item description.

For unisex sizing: women can order one size smaller for a tighter fit.

All jackets are unisex sizing.

Swim pieces are women and men’s sizing as specified in the item description.

Contact us at info@createoutoflove.com or coolcreativeinc@gmail.com with any additional questions.

Thank you for your business.